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Coronavirus - Frequently Asked Questions

This information is correct at the time of publishing (23rd June 2020)

Patients who are in the extremely vulnerable category have been written to by NHS England and Chase Meadow Health Centre. 

Further information on what you can do if you're struggling because of COVID-19 can be found here. This includes information about going to work, feeling unsafe, paying bills, getting food and more. 

Advice for parents when your child is unwell or injured can be found here..

Is the Practice closed?

No. We are operating a closed-door policy. This means you will not be able to come to the Practice to book an appointment at reception. Please phone us to book an appointment. You will need to provide the receptionist with details of your condition. A nurse or doctor will attempt to deal with your concern by phone where possible. 

What is the Practice doing to ensure continuity of service?

We are having regular team meetings to discuss the latest updates and how as a Practice we can best help you. The pace of change has been very quick and we are doing all we can to continue to provide the safest and most appropriate clinical care. 

I'm worried and I don't know who to contact

There is a lot of information available online including NHS 111 Online and on the government website if you are struggling. Please try to use these resources for information before contacting any healthcare professionals. If you would like to check your symptoms without phoning 111 you can do so by clicking here.

How do I register my pregnancy?

Please follow the instructions within this form to register your pregnancy.

I'm pregnant, is there any advice for me?

Advice for pregnant women can be found here on the Royal College of Obstetricians and Gynaecologists website.

I have seen that GP's have started doing Rescue Packs. Am I able to get one?

We have seen the below post circulating on social media. The post is misleading and is not accurate. Please do not contact your GP for a rescue pack - they are only issued for certain patients with personalised care plans and are not issued as standard. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19 go to 

If your regular medication is due please request this as normal.

Please help us to help you and do not order your medication early, over-order medication or order medication you do not need as this will prevent others from obtaining their medication.

Facebook Post

I normally bring my repeat prescription requests to the Practice. How should I order it now?

You can order repeat prescriptions quickly and easily online using the NHS App (or alternative provider). If you are not registered for the NHS App you can sign up quickly and easily at Alternatively if you are not self-isolating you can post your request through our letterbox, located to the left of our main entrance.

Can I order my medication early?

Please don't over-order your medication, order too early or order medication you do not need as this will prevent others from obtaining their medication.

I need a letter for my holiday cancellation. How do I get one?

Following RCGP advice please do not request GP letters for holiday cancellations in light of COVID-19. Airlines and holiday providers should be looking towards national guidance as part of their policy as this is a global issue. 

I've had to self-isolate and I need a sick note. How do I get one?

Please do not request sick notes from your GP if you are self-isolating due to Coronavirus. For the first 7 days off work, employees can self-certify so they don't need any evidence for their employer. After that, employers may ask for evidence of sickness absence. Where this is related to having symptoms of coronavirus or living with someone who has symptoms, the isolation note can be used to provide evidence of the advice to self-isolate. After answering a few questions, an isolation note will be emailed to the user. If you do not have an email address, you can have the note sent to a trusted family member or friend, or directly to your employer. The service can also be used to generate an isolation note on behalf of someone else. To obtain an isolation note click here

Do I need to self-isolate?

If you live on your own and develop a new continuous cough and/or a temperature/fever and/or anosmia (loss of taste/smell) you must self-isolate for 7 days. If you live with others and someone in your household develops symptoms the whole household must isolate for 14 days.

Everyone must make an effort with social distancing. For the latest updates, visit the self-isolation guidance and social distancing guidance on the government website.

Social Distancing Requirements

I need a medical report - will this be affected?

Medical reports are completed in the majority of cases for patient's purchasing private insurance. We have been instructed by the government to stop processing medical reports. This is so we can free up capacity to focus our efforts where required. As requests for medical reports arrive we will contact the insurance provider to inform them of this decision. 

My cervical screening (smear test) is due. Can I still book in?

Cervical screening services have now resumed. Appointments are at set times throughout the week. Please contact the Practice to book in.

What else have you been doing?

Here at Chase Meadow Health Centre we were one of the first Practices to make the decision to close our doors and move to a total remote triage system. Our whole appointment system was re-engineered in less than a day in order to provide this.


Communication with both our staff and our patients has been key. The pace of change has been incredibly quick, and as with our patients we have also had to cope with some of our staff being in self-isolation. We held meetings with our staff twice a day to communicate and discuss the various Practice-based, local and national changes that were taking place. These meetings are also a good opportunity for our team to discuss any concerns they had, as well as discuss any trends with patient queries. Because of this we set up the Frequently Asked Questions page on our website to help our patients and the wider public. We are continuing with regular staff meetings, and ensuring that social distancing is maintained. 


Although we have moved to a total triage system, if a patient does need to be examined we have set up rooms specifically for this. If patients have COVID symptoms and need to be examined for another issue, they can be booked into a local designated hub which has been set up by the Kenilworth and Warwick network. Going forward we will be installing perspex screens on the reception desk, and we are continually looking at ways we can adapt. PPE is worn by staff, and door handles and surfaces are regularly cleaned. 

Digital solutions have also progressed. We can have video consultations with our patients, many documents are sent over text such as sick notes, and eConsult is now live across South Warwickshire. A majority of prescriptions are now sent electronically as well as we have proactively gained pharmacy nominations from patients. We are also utilising online video meetings which allows us to exchange ideas and keep up to date with our Network and local Practices within our CCG.

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